ESD Safer Staff
De-Escalation Training
Overview
Learn how to defuse workplace tensions, manage difficult interactions, and prevent conflicts from escalating using verbal and non-verbal de-escalation techniques.
Who It’s For
Ideal for employees in customer-facing roles, office environments, and frontline positions where conflict may arise.
What You'll Learn
Identify early warning signs of conflict and aggression.
Apply effective de-escalation techniques to defuse tense situations.
Maintain control and use calm, assertive communication.
How It Works
This training is available as an in-person workshop or live online session. Sessions are interactive and practical, ensuring participants gain confidence in applying de-escalation strategies.
Why Choose This Course?
Conflict is a reality in many workplaces – this course ensures your team is equipped with the skills to manage it effectively. Book this course to give your employees the confidence to handle difficult situations professionally.
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Testimonial
"Very interesting, salient and valuable course. Out of all the de-escalation training I have had, this has been the best and most useful. The was course was delivered in an accessible and very approachable manner with relevant real life scenarios"
Mid & North East Essex Mind
