Conflict Communication Course

Simple and effective

Did you know that over 90% of conflict is predictable - you can see it coming - and it can be de-escalated quickly? From low level disagreements between co-workers, to aggressive altercations between strangers in the street or on a commute conflict exists in our daily lives in many forms, and it’s stressful. The effects may not be immediate but over time it makes us less productive, less tolerant, and more vulnerable. When confronted by conflict, our emotional response often overpowers our rational thinking. We react, rather than respond. This emotional reactivity can lead to impulsive reactions, making it difficult to de-escalate situations in a calm and constructive manner, and often making the situation much worse. Most people are not formally trained in conflict resolution techniques. Without these skills, individuals may resort to instinctual reactions rather than employing effective de-escalation strategies. Teaching your staff how to recognise escalating conflict and de-escalate it quickly, is extremely effective both for the workplace and in everyday life. By increasing understanding, we can reduce stress and create better communicators. Our Level 1 conflict communication course uncovers the roots of all social conflict, why it happens, how to recognise it and how to use effective and easy to learn methods to defuse and de-escalate it as early as possible.

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Conflict Communication

What you’ll learn

Our Conflict Communication course includes

How to recognise the key types of conflict

Common triggers that escalate conflict quickly

Understanding the stages of conflict escalation

The importance of body language and non-verbal communication

Easy to remember verbal de-escalation techniques

How to recognise escalation traps and hooks and what to do next.

Unique training methods

This course includes unique methods of learning to ensure the information is remembered, and can be used by participants, straight away.

Our expert instructor team use a variety of unique teaching methods and tools developed by military specialists to ensure the course is interesting, thought provoking and useful in everyday lives. Through sharing experiences, analysing common incidents using video and a series of group exercises, the participants can start to use the skills that will impact their daily lives from the minute they leave the course.

All our courses

Safer Staff

An intensive corporate personal safety and self defence programme combining pre-course and post-course e-learning with in-person practical training. This course is also available as a programme specifically for women.

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Conflict Communication & De-escalation

A comprehensive de-escalation programme that dives deep into effective verbal de-escalation and conflict resolution methods.

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Enhanced Security Team Training

Elevate your security team's performance with this intensive course that goes far beyond standard SIA training.

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Customised Courses

Advanced or bespoke programmes tailored to specific roles and environments, designed with you by our expert instructors.

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What makes ESD different from other forms of training?

Why ESD

Practical training in hours, not months It’s true that the more you practice something, the better you get. And we hope that learning ESD inspires you to learn and practice more. But you have to start somewhere. Much like learning to swim. No one dives straight into open-water sea swimming. It all starts with learning how to keep your head above water and survive. ESD is the first step to defending yourself.

Skills that work for most people, most of the time In a short space of time, it is essential that you learn skills that are achievable for you, when you need them. In a difficult, sudden or unexpected situation. Your time in training is precious. ESD gives you simple, tried and tested techniques that you can do immediately and experience success.

Combines modern training methods, online and in-person When learning self defence, there are some things that you need to know and understand, and other things you must physically practice. Much like first aid training, you need to know how to look for dangers and call an ambulance, but you absolutely need to practice life-saving CPR. That’s why ESD courses include short and impactful e-learning videos that you can watch before and after your training course. So that we maximise practice time when you train with us in person.

We worked out why other courses don’t work Before we created ESD, we spent many hours reviewing self-defence and conflict resolution courses that were already available. And we worked with experts in crime studies and conflict to understand the most common risks faced by people on an everyday basis. ESD is about you, not about us. The emphasis is on the everyday situations you may face, not about our philosophy or our subjective opinions on what ‘might’ work. We can’t be there when you most need it. So your skills need to be.

FAQs

How long is the course?

Our Level 1 courses typically last between 4-5 hours and may also include pre-course video learning via our client e-learning portal. We include regular breaks and also a short break for lunch if the course runs over the lunchtime period. Our Enhanced Security Team Training course is 6 hours in duration, including a lunch break. Customised courses can vary in duration depending on the content of the course

Where does the training happen?

To maximise the working day before and after the course, our clients normally provide a suitable space in their office such as a conference room or large meeting room. We also have a network of available training spaces that we can hire if required. For our Enhanced Security Team Training Course, we prefer to deliver the course on-site to maximise the impact of environment training. If this is not possible due to operational reasons, we can source an appropriate venue.

Can anyone take part?

Anyone with a normal level of fitness and mobility can take part in our courses that have a physical training element. Our training is always progressive but low-impact.

What is the maximum number of people per course?

We recommend a group of 14-16 people for each course to ensure that training remains impactful, insightful and our instructors can offer personal feedback to each participant throughout the course. There is no upper limit to how many courses we can run.

How much are the courses?

We have a variety of pricing options depending on the course you would like to book and the number of staff you would like to be trained. Customised courses may also incur a design and development fee to ensure the training meets the needs of your staff and the situations they may face.

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Train your staff to de-escalate everyday conflict

Conflict Communication

Conflict Communication